HERMES

We ship across the UAE and the Gulf region (GCC). Shipping fees are calculated based on weight and destination, and shown at checkout.

• UAE Standard Delivery: 14 AED
• UAE Express Delivery: 16 AED
• GCC Delivery (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar): Shipping cost is calculated by weight at checkout, starting from the following rates:
  • Saudi Arabia: from 41 AED (0.5 kg)
  • Kuwait: from 41 AED (0.5 kg)
  • Bahrain: from 24.74 AED (0.5 kg)
  • Oman: from 38.45 AED (0.5 kg)
  • Qatar: from 35 AED (0.5 kg)

Cash on Delivery (COD) is available in all countries. An extra COD fee will be added at checkout:

• Saudi Arabia: +6 AED
• Kuwait: +4 AED
• Bahrain: +5.5 AED
• Oman: +7.5 AED
• Qatar: +7 AED

Import Fees & VAT:

• Saudi Arabia & Kuwait – DDP (Delivered Duty Paid): Customs and VAT are handled in advance. Customer pays 15% VAT and a clearance fee (e.g. 0.15% Bayan fee in KSA, min 15 SAR, max 500 SAR, or 12.2 AED in Kuwait) upon delivery.
• Bahrain, Oman & Qatar – DDU (Delivered Duty Unpaid): All import charges are paid by the customer upon delivery. These may include government levy (10%), fuel surcharge cost (15%), and customs clearance fees (from 10 to 35 AED depending on country).

Returns: You may return your order within 14 days of receiving it. Items must be unused, in original condition and packaging. Return shipping is at your own cost unless the item is faulty.